On-Line Policies

Order Processing

All orders are normally processed and shipped within 3 business days.
We ship from 13 distribution warehouses nationwide.
Our Primary distribution center is located in Kansas City, KS
If for any reason your order cannot be shipped within 3 business days, you will be contacted.

Order Status

Once shipped, the FedEx shipping system will send you an email with your tracking number.

Shipping

All items are shipped via FedEx Ground Home Delivery.
We ship to the continental United States only, excluding Alaska. 
Our FedEx service will not deliver to PO, APO, FPO boxes.
Some orders may be blocked due to exceeding order size or weight limits.
70 lbs is our current maximum weight per shipment.

Returns

If you need to return an item you purchased from us, we are happy to process your return under the following conditions.
1. Return request must be made within 30 days of delivery date.
2. Item must be in original package in unused condition.
3. You are responsible for the shipping charges both ways.

Payment Processing

We currently process all payments by credit card via PayPal.
You do not need to have a PayPal account to make your purchase through PayPal.
They will accept your credit card.
All credit card information is encrypted and processed by them.
For security reasons we do not receive or store any of your credit card information at our company.

Disclaimer of Warranties and Limitation of Liability

Our company does not manufacture or directly warranty any of the products we sell.
However many of the products do have a warranty from the manufacturer.
If there is a problem with a product, you should contact the manufacturer via the contact information included with the product.
If you no longer have that information we will be happy to provide it to you.
Most manufacturers will correct the issue directly with you, at no cost to you.
Where as if we act for you, you may be required to pay shipping charges. 

Contact Us

If you need to contact us with questions about your order
SHC Supply Co. (A division of Strasser Hardware Co.)
910 Southwest Blvd.
Kansas City, KS 66103
913-549-3352
Ask for "Internet Sales"